Shipping fees are calculated at the checkout based on weight of the order. You have the choice of Parcel Post or Express Post.
Where do you ship?
Australia wide via Australia Post.
When will my order ship?
Orders will be shipped within 3 business days.
How long will may order take to deliver?
Parcel Post: allow 5-7 business days for delivery within Australia.
Express Post: allow 2-3 business days for delivery within Australia.
Orders are sent via Australia Post. An article number will be provided with an email confirming that your goods have been sent. The article ID number will allow you to track your goods online.
RETURNS & WARRANTIES
We pack all our shipments ourselves and carefully check the products before dispatching. We take all reasonable measures to ensure we do not dispatch faulty goods and carefully package our items. If there is a problem upon arrival of your package, please contact us soon as possible after receiving your goods.
We do our best to accurately depict the product online but please be aware some colours may vary from screen to screen.
Guaranties & Warrantees
We guarantee our products for fault for a period of 12 months. We do not guarantee changes in the colour and grain of the wood as it is the nature of wood patina to change with age and wear.
If you experience any faults with your product please contact us via email firstname.lastname@example.org to discuss the option of exchanging the product or returning for a refund.
Exchanges, returns and refunds
We stand behind our carefully crafted pens and we hope you love and get many years of enjoyment from yours. We want you to be completely happy with your purchase and if you have any concerns or questions, feel free to contact us for a chat.
If you are not satisfied with your purchase please get in touch via email email@example.com within 7 days of delivery and we can discuss the option of exchanging the product or returning for a refund.
Cancellation of orders
Orders that are cancelled within 24 hours of payment confirmation will be eligible for a full refund. Any cancellations made after 24 hours will not be eligible for a refund other than of the shipping costs.